Accessibility | Debt Elimination Hub

Accessibility Statement

Debt Elimination Hub is meant to work for everyone, however they see, hear, move or think, and whichever technology they use. Here you'll find what we do, the standards we aim for, and who to contact when something gets in your way.

  • Last updated: September 19, 2026
  • Plain language throughout

Section 1: Designed for everyone

No one should be shut out of exploring their loan options by a barrier of any kind, digital ones included. We want every visitor to be able to use Debt Elimination Hub fully, whatever their abilities, their assistive technology or the way they browse.

Where we fall short, we want to know. Section 6 explains how to reach us.

Section 2: The standards we follow

Our target is Level AA of WCAG 2.1, the Web Content Accessibility Guidelines published by the W3C (World Wide Web Consortium). The guidelines rest on four principles, often remembered as POUR:

Perceivable

Information is presented in ways every visitor can take in, such as text alternatives for images and enough contrast between text and background.

Operable

Every control and every route through the site can be used by keyboard, by voice or with another input device.

Understandable

Text reads clearly, and the interface behaves in consistent, predictable ways.

Robust

Standard markup keeps content working with today's assistive technologies and gives it the best chance of working with tomorrow's.

We check the site against these guidelines using automated testing tools and hands-on review, covering keyboard use, zoom and color contrast, and we act on what we find. We aim to repeat those checks whenever the site changes.

Section 3: What's built into this site

These features are there to support a range of needs and preferences:

Meaningful structureHeadings follow a logical order, pages have clear landmark regions, and link text says where it leads.
Keyboard accessEverything works without a mouse, focus is always visible, and the form window keeps focus inside it and closes with the Escape key.
Text alternativesImages that carry information have descriptive alternative text, and purely decorative graphics are hidden from screen readers.
Readable contrastText and controls are designed to meet the WCAG AA contrast ratios, and we check them as part of our reviews.
Zoom and reflowPages can be zoomed to 400%, the equivalent of a 320-pixel-wide window, and reflow into a single column without sideways scrolling.
Skip links and calmer motionKeyboard users can jump past the header with a skip link, and animation is switched off for visitors whose device asks for reduced motion.

Section 4: Known gaps and ongoing work

Our goal is Level AA across the whole site, though some parts may fall short today. These are the gaps we know about:

  • The request form is an embedded component from a third-party platform, so some of its accessibility is outside our direct control. If you can't complete it, call (833) 465-1149 or email [email protected] and we'll work with you to find another way to reach a lender
  • Links may lead to lenders and other outside websites that we don't run, and the accessibility of those pages is the responsibility of their owners
  • We review changes carefully, but a barrier can still slip through when pages are added or updated

Spotted something we haven't listed? Tell us. Every report is added to our list of improvements.

Section 5: Assistive technology and browsers

We build with the following in mind. We haven't tested every combination of browser and assistive technology, so please tell us if something doesn't work for you.

  • Screen readersStandard markup, labeled controls and a logical reading order, with NVDA, JAWS, VoiceOver on macOS and iOS, and TalkBack on Android in mind
  • Keyboard onlyAll features can be reached from the keyboard alone, whether standard or extended
  • Voice controlButtons and links show text labels that match their accessible names, which suits Apple Voice Control and Dragon NaturallySpeaking
  • Zoom and reflowZooming the page up to 400% keeps content in a single, readable column on phones, tablets and computers
  • High contrastButtons and cards keep visible outlines in Windows high-contrast themes

For the best results, use an up-to-date version of Chrome, Firefox, Safari or Edge.

Section 6: Tell us what isn't working

If a page, control or piece of content is hard to reach or use, call (833) 465-1149 or write to [email protected]. We'll look into it as promptly as we reasonably can and, where possible, arrange a sensible accommodation or an accessible alternative.

It helps if you can tell us the page, what you were trying to do, and the browser or assistive technology you use. Our full contact details are just below.

Debt Elimination Hub

Talk with a real person about accessibility, or anything else, in any of these ways.

  • Phone(833) 465-1149
  • HoursMonday to Friday, business hours (Eastern Time)
  • Email[email protected]
  • Visit3750 Whitmore Landing Drive, Suite 510, Charlotte, NC 28210

Disclosures: Debt Elimination Hub operates a website that connects consumers with independent personal loan lenders. Debt Elimination Hub is not a lender or a loan broker, and it is not a law firm, a credit counseling agency or a debt settlement company. It does not negotiate, settle, reduce or forgive debt for anyone, and nothing on this site is legal, tax or financial advice. Debt Elimination Hub has no say over the interest rate, terms or approval decision on any loan; those belong solely to the lender you are matched with. Using Debt Elimination Hub is free of charge. Loan products, rates and terms vary by lender, are not offered to every applicant and may be unavailable in some states. Neither Debt Elimination Hub nor any lender in its network guarantees approval, a rate, a term or an amount. A new loan is a significant financial commitment, so review each offer carefully, including its rate, fees and repayment terms, before you agree. Lenders in the network may compensate Debt Elimination Hub for introductions made through this site. Before sharing any information, please read the Terms & Conditions and Privacy Policy.