Privacy Policy | Debt Elimination Hub

Privacy Policy

This policy explains what personal information Debt Elimination Hub collects, why we collect it, who it may be shared with, and how it is protected when you use the site.

  • Last updated: September 19, 2026
  • Plain language throughout

Section 1: About this policy

Everyone who uses Debt Elimination Hub deserves to know how their information is handled and to have it looked after. This policy covers all personal information we collect, however it reaches us: through the website, during the introduction process, or in a conversation with our team.

The rules for using the site itself are set out separately in our Terms & Conditions.

Using this site means you accept this policy. If you disagree with any part of it, please don't send us your information.

Section 2: What we collect, and where it comes from

Some of it comes from you directly, and some is captured automatically as you browse. The categories are:

  • Personal detailsYour full name, email address, phone number, date of birth and mailing address
  • Loan detailsThe balances you hope to combine, the companies you currently owe, the state of those accounts, and a general picture of your finances
  • Verification recordsSupporting documents a lender may ask for to confirm your identity, income or ability to repay, such as recent pay stubs or bank statements
  • Technical dataYour device's IP address, browser type and operating system, the site you came from, and the pages you visit
  • CommunicationsRecords of messages, emails and calls between you and our team

Section 3: How we use it

We use your information only in the ways listed below, and we never sell it to advertisers or unrelated businesses.

  • Processing your request and introducing you to a personal loan lender that may suit your situation
  • Keeping you informed about your request and what comes next
  • Confirming your identity and protecting against fraud or unauthorized activity
  • Improving how the site works and how easy it is to use
  • Meeting legal, regulatory and court requirements
  • Sending you updates or educational content, with your consent wherever the law requires it

Section 4: Who we share it with

We share information in a small number of defined situations. We do not sell, rent or trade your information so that other companies can market to you.

  • Lenders you're introduced toYour request details are sent to the lender we introduce you to, so it can review them directly
  • Service providersOutside companies that help run our platform, such as those handling hosting, analytics or messaging, may process data under binding confidentiality commitments
  • Legal requirementsInformation may be disclosed when a law, a regulator or valid legal process requires it
  • Business changesIf Debt Elimination Hub is acquired, merges with another company or sells assets, your information may pass to the new owner. We would let you know if that happened

Section 5: Cookies and similar technologies

Cookies and similar tools help Debt Elimination Hub keep pages running, understand how visitors use the site and make it better.

  • Essential cookiesNeeded for the site to function, so switching them off would break parts of it
    Always on
  • Analytics cookiesShow us, in aggregate, how much traffic the site receives and how people move through it
    Optional
  • Marketing cookiesTailor the ads you see and measure how campaigns perform, and are placed only if you consent
    Only with your consent

Your browser settings let you manage or disable non-essential cookies whenever you like. Some parts of the site may not work as well if you do.

Section 6: Security and retention

We protect your information against unauthorized access, loss and disclosure using measures that are standard for our industry, including encrypted connections, secure servers, restricted access and periodic security reviews.

We keep personal data only for as long as it is needed for the purposes in this policy, or for as long as the law requires us to retain it. After that, it is either securely deleted or stripped of anything that could identify you.

No system is flawless. We take reasonable precautions, but nothing sent over the internet can be guaranteed completely secure. Use strong passwords and think carefully about what you share online.

Section 7: Rights over your data

Depending on where you live, the law may give you rights over your personal data. We take them seriously, and we will respond to a verifiable request within the period the applicable law sets.

AccessGet a copy of the information we hold about you
CorrectionHave us fix anything that is inaccurate or incomplete
DeletionAsk for your personal data to be erased, subject to what the law requires us to keep
ObjectionSay no to particular uses of your data, including direct marketing
PortabilityReceive your data in a structured, machine-readable format
Withdrawing consentTake back your consent at any point where consent is the basis for how we use your data

Section 8: Privacy questions

For a question about your data, or to make a request under section 7, call (833) 465-1149 or write to [email protected]. We respond to privacy inquiries as promptly as we reasonably can. Our full contact details are just below.

Debt Elimination Hub

Talk with a real person about your privacy, or anything else, in any of these ways.

  • Phone(833) 465-1149
  • HoursMonday to Friday, business hours (Eastern Time)
  • Email[email protected]
  • Visit3750 Whitmore Landing Drive, Suite 510, Charlotte, NC 28210

Disclosures: Debt Elimination Hub operates a website that connects consumers with independent personal loan lenders. Debt Elimination Hub is not a lender or a loan broker, and it is not a law firm, a credit counseling agency or a debt settlement company. It does not negotiate, settle, reduce or forgive debt for anyone, and nothing on this site is legal, tax or financial advice. Debt Elimination Hub has no say over the interest rate, terms or approval decision on any loan; those belong solely to the lender you are matched with. Using Debt Elimination Hub is free of charge. Loan products, rates and terms vary by lender, are not offered to every applicant and may be unavailable in some states. Neither Debt Elimination Hub nor any lender in its network guarantees approval, a rate, a term or an amount. A new loan is a significant financial commitment, so review each offer carefully, including its rate, fees and repayment terms, before you agree. Lenders in the network may compensate Debt Elimination Hub for introductions made through this site. Before sharing any information, please read the Terms & Conditions and Privacy Policy.